Exchanges and returns
We do our best to deliver products as desired, but sometimes things go wrong. That is why we offer a 90-day trial period. Are you not satisfied? Then you can return the product within this period in its original condition, with labels and without excessive use.
To exercise this right, please contact us at support@dreambloom.nl . Once we have received the product in good condition, we will refund the purchase amount to your account within 7 days. Make sure that the return shipment is provided with a Track and Trace code, and remember that the sender is always responsible for the shipment.
Returns Policy and Guidelines:
- Please send us an email in advance to support@dreambloom.nl and let us know that you want to return the order or parts of it.
- If we can accept the return (within the allowed time frame), please follow the instructions below.
- Please pack the returned product safely and securely in the original packaging.
- Please send the package to the return address provided to you by our customer service.
- We are not responsible for the costs of returning the items.
- Send the Track & Trace code to our customer service.
- Once your package is received and inspected within 7 days of receipt, we will refund the returned products via the payment method you used for the products.
Products damaged on arrival
It may happen that your product is damaged during transport. If you have received a damaged or defective product, please contact us within 14 days of receiving the product. We will then replace the product. After 14 days, the right to a free replacement expires and the normal return policy applies.
In case of a serious problem, please send us an email with a photo of the damaged part of the product. It is best to take the photos on a flat surface where the label and the defect are clearly visible.
For defective items we always send a new package for free the first time (Within 14 days).
Can I return the product without contacting you?
No, that is not possible. You must contact us before returning the product, because the return address may be different from the order address.
My delivery failed, what now?
If your order has not arrived unexpectedly—for example, because the package was lost by PostNL or because of an error in the address—we are ready to solve this. If you have not received your order after 21 days, please contact us within 7 days so that we can resend your order free of charge. If you do not contact us within 7 days, the costs for a new shipment will be at your own expense.
What is not eligible for a refund?
- Lost returns because the package was not shipped with a trackable and insured service
- Severely damaged returns due to poor packaging
- Returns sent to the wrong address
- Returns outside the period
- Return costs
To which address should I return my order?
Because we want to offer our products to you as a customer as low as possible, our warehouse is located abroad. Returns must be sent to the address below.
NB: You must first contact our customer service before returning your order, as our customer service must provide you with additional information.
Address: Lane 1177, Jianlan Road, Meixu Street Dayone Warehouse, YinzhouQu
Postcode: 315000
City: Ningbo Shi
Province: Zhe Jiang Sheng
Country: China
Do I have to pay for my return shipping?
Yes, all customers are responsible for their own return shipping costs. The cost can vary depending on your location between €15 and €28. We recommend that you send your return with a Track & Trace as we cannot accept responsibility for lost returns.